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Computer Aided Dispatch (CAD) - Supervisor/Administrator Training

The purpose of this course is to prepare the emergency response center supervisor/administrator to support the implementation of the CAD system. The supervisor/administrator is the person responsible for system design, system support, and system configuration. Up to 10 supervisors/administrators can be trained per session.

Course Description
This instructor led course follows the logical sequence of events that must be performed in order to successfully implement the CAD system. The instructor works with the supervisor/administrator to configure the system based upon the individual response centers needs. The course is presented over 5 days, 8 hours per day. It is broken down in the following manner:

1 Day - Introduction, Operations and Maintenance
3 Days - Set-Ups and Basic Functionality
1 Day - Review and Approve Emergency Response Center Data

The topics covered during the course include:
  • Hardware Configuration
  • Operating System Overview
  • System Operations Administration
  • Database Development
  • System Interfaces
  • The User Interface

Upon successful completion of this course, the supervisor/administrator will be able to:

  • Define the hardware and software components of the CAD system.
  • Define the system interfaces and explain how they are used.
  • Perform routine maintenance functions.
  • Develop site specific data needed to implement the system.
  • Define the various aspects of the user interface.

This is an instructor-led course that provides significant "hands-on" experience with the CAD system.

Equipment Required
The actual CAD system that has been purchased by the customer will be used during the training process. Up to 2 students will use each CAD position during training.

Basic personal computer and mouse skills, as well as an understanding of Microsoft Windows is required.


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